Frequently Asked Questions
Find quick answers below about our clean plant-wax candles, sustainable wooden wicks, and hand-painted ceramic vessels.
Brand & Ingredient
What makes QILI home fragrance products different from traditional options?
QILI is an artistic fragrance brand rooted in the philosophy of "seeking nature and the inner self." Unlike mass-produced home fragrances, our products are a marriage of premium raw materials and high-end craftsmanship. We use 100% imported eco-friendly plant wax, premium wooden wicks, and professional perfume-grade scents at exceptionally high concentrations (10%-15%), housed in reusable, hand-painted ceramic art pieces.
Are QILI candles and diffusers safe around pets and children?
Yes. Safety and purity are our top priorities. Our scented candles are crafted from premium imported plant-based wax that burns cleanly without releasing paraffin toxins, soot, or harmful substances. Furthermore, all our fragrances meet strict IFRA (International Fragrance Association) safety standards—they are entirely alcohol-free, phthalate-free, and free from harsh or irritating chemical additives.
What extraction method do you use for your reed diffusers?
We utilize Supercritical Fluid Extraction (SFE) to obtain our plant essential oils. This advanced, low-temperature technology preserves the delicate, natural aromatic molecular structure of the botanicals without thermal degradation, ensuring you experience the true, unadulterated scent of nature just as it exists in open fields and dense forests.
Product Care & Usage Tips
Why does the QILI candle make a crackling sound when burning?
That is the magic of our premium wooden wicks! Made from renewable, eco-friendly wood, the wick naturally produces a gentle, rhythmic crackling sound as the plant wax melts. It is designed to mimic the cozy, comforting ambiance of curling up next to a warm, rustic fireplace, adding an immersive multi-sensory layer to your relaxation.
How do I get the best performance out of my Dinosaur Egg / Galloping Animal Candle?
To ensure an even burn and prevent tunneling, please follow these expert candle care tips:
- First Burn: Allow the candle to burn for 1–2 hours until the top layer of wax has completely melted into a pool reaching the edges of the ceramic vessel.
- Wick Trimming: Before relighting, gently trim or pinch off the charred top layer of the wooden wick (keep it around 1/4 inch or 5-6mm) to ensure a clean, steady flame.
- Safety: Never leave a burning candle unattended. Keep it away from drafts, pets, and children.
How long do QILI Reed Diffusers and Car Diffusers last?
- Dinosaur Egg Reed Diffuser (50ml): Infused with 15% perfume-grade essence and paired with our high-density thickened fiber reeds, it provides a consistent, optimal scent throw for approximately 20 days.
- Dinosaur Egg Car Diffuser: Contains 2 premium scent chips, providing a refreshing, non-dizzying driving ambiance for up to 6–8 weeks.
How do I install the QILI Car Diffuser, and is it compatible with my vehicle?
Our car diffuser features a unique eggshell design utilizing a smart magnetic attachment for effortless, one-second removal and scent chip replacement. It comes equipped with a soft silicone back clip that firmly holds onto your vehicle's air vent without scratching. It is universally compatible with 99% of vehicle models on the market. (Bonus: For Tesla owners, a dedicated custom adapter clip is included in the box!)